CX Management Competencies: A Guide For African Professionals & Businesses
(eBook & Self-Assessment)
Author: deBBie akwara
Included: One (1) EBook
Included: Self Assessment
Africa is uniquely distinct, and one of the reasons why African professionals and businesses struggle to reap the benefits associated with effective CX management is contextualization. Africa's distinctiveness is not embedded in the design and adoption of global CX management competencies.
Africa is about Africans, so to master the competencies, the competencies have to speak to African professionals and businesses as singular individuals chasing one goal; to build a successful career either in business or as an employee.
Did you know there is a direct correlation between the career readiness competencies and the competencies you need to be proficient in as a CX and non-CX professional?
Read my book; Customer Experience (CX) Management Competencies: A Guide For African Businesses and Professionals and then rate your CX management competency proficiency level.
Along the lines of my proposed competencies for African professionals and businesses, will you be a Novice, an Advanced Beginner, Competent, Proficient or an Expert?
Find out now and share your thoughts with me online!
Have a good one.
deBBie akwara, CMC, XMP
Pan Africanism CX Advocate
About the eBook
It covers the seven competencies deBBie proposes as she highlights the importance of understanding the unique challenges faced by CX professionals in Africa and the need for developing unique CX management competencies.
The eBook provides practical insights, tools, and techniques to help businesses in Africa to achieve their CX goals and create a better experience for their customers.
FREE CX management competency self assessment
FREE invitation to an exclusive webinar holding May 31st
She is an author, a mom, humanitarian & is always looking for new opportunities to learn about CX, connect with professionals & impact the practice of CEM in Africa & globally.
Do not miss!
Great offer today!
It's the NICXI 3rd Anniversary Sale!