Our Mission Is To Empower Professionals

Niche Institute of Customer Experience & Innovation is on a mission to boost the customer experience management capabilities of professionals in Africa to help businesses grow one customer experience at a time across Africa.


Boost your knowledge of customer experience management and improve your ability to manage customer experience whether you are in a marketing, sales, design, customer service, customer experience, business development and strategy role.

The skills you need to become a real professional and thrive in your career.

Live Training

 coming soon 

Basic, Advanced & Executive Courses

 more coming soon


deBBie akwara is West Africa's pioneer customer experience management consultant. She has 20+ years of experience leading CX success across multiple sectors.

She is also the founder & principal consultant at Niche Customer Experience Consulting Firm; Nigeria's first boutique customer experience management firm
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