Niche Institute of Customer Experience & Innovation (NICXI)
Read. | Watch. | Learn. | Improve. | Impact. | Inspire. | NICXI
Explore our bespoke, Africa-inspired and research-inspired:
- competency assessments
- professional development courses
- certification courses
- degree programs (coming soon)
Let's journey with you to the next level of your career.
What Professionals Say About Their Learning Experience
Our goal is to empower and support you to be a MODEL i.e. MULTICULTURAL, OPTIMISTIC, DETERMINED, ENTERPRISING and a LEARNER-LEADER-LEARNER customer management professional or practitioner standing out in both local and international communities and contributing to the growth if businesses in Africa, one customer experience at a time.
CUSTOMER RELATIONS MANAGER,
deBBie akwara took me on a journey that was deep and I acquired a lot of hands on experience especially on modules with assignments. It has equipped me with a lot.
I started implementing the learnings right away and was nominated to join the team working on our annual customer feedback survey. I made a lot of valuable contributions in designing the questions, deploying the survey and acting on insights from the survey. I must thank deBBie and the NICXI team for taking customer service people on a journey to improving customer experiences in Africa.
CUSTOMER SERVICE OPERATIONS & REPORTING, REMBRANDT GLOBAL SOLUTIONS
NICXI offered me more through the CCEM CX certification. It was an amazing, intense, exciting, interesting and phenomenal learning experience. It took me on a journey from what I used to know to what I needed to know. The scenarios used in the program were African and not far fetched so I could relate with and learnt how the brands could have done things differently.
Going through the program has made me a more valuable member of my team while working on group projects.
CUSTOMER EXPERIENCE MANAGER, NIGERIAN BREWERIES PLC
The CCEM was theoretical, practical, engaging and insightful and my line managers have acknowledged an improvement in my output. It is not the typical training you will find in Nigeria and it felt like I had a Harvard experience.
Now, I feel confident about my CX management capabilities. I have the background and a backbone to lean on as NICXI has made my NICHE my natural habitat."
GENERAL MANAGER, SALES & RETAIL OPERATIONS, GATIMO LIMITED
My expectations were exceeded. It wasn't a computer-based-test certification type but included a test of everything you have learnt certifying a transition from knowledge to skill.
It was the best thing that could have happened to me at the time because I was trying to move all departments in my organization from only focusing on service delivery to focusing on the overall experience. The CCEP certification answered my why, what to do, how to do it, how to sustain my successes, measure the outcome and the roadmap to continuous improvement.
The program has helped me a lot giving me a clear blueprint, roadmap to get to where I am going and it was worth the experience. I have gained more confidence and improved my competencies to manage customer experience end to end.
GROUP HEAD CX, LILY HOSPITAL
Prior to the training, I was thinking about what I do as PX and how it affects me but right now, I am seeing the value of thinking differently and I am very excited.
The content of the course is very applicable and not off the shelf which makes it very impactful. Specifically, the customer feedback management and customer experience management operations modules has helped me put systems/structures in place to empower people to function in my absence and break silos making internal stakeholders less defensive respectively.
NICXI Courses & Programs
Leveraging Consumer Research in Africa
to Boost Human Capital Development
NICXI Consumer Insights Africa
2023 State of CX in Africa Report
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