Certified Customer Experience Professional (CCEP)

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CX CERTIFICATION COURSE - LEVEL 3
  • Become a CCEP
  • Level: Advanced
  • Study Time: 25 hours
  • Videos: 23
  • Exams: 5
  • File Downloads: 10 PDFs

Course Overview

This customer experience training and certification program is designed for levels 6 and above employees heads, group heads, directors, vice presidents, etc) within an organization responsible for retail teams, corporate teams, enterprise teams, customer service teams, sales teams, marketing teams, operations teams, IT teams as well as customer experience management. 

 The program is an 8-module certification course designed to equip participants with a deep theoretical and practical understanding of the required knowledge and skills they need to manage customer experience in their organizations or as it relates to their current roles.
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                       Certification included
The CSEE certification is accredited by the World Certification Institute; The Global Authority on Occupational Certification.

Certification Requirements, Terms & Conditions

  • Interested participants must be levels 6 and above employees in their organizations serving as heads, group heads, directors, vice presidents, etc within an organization and responsible for retail teams, corporate teams, enterprise teams, customer service teams, sales teams, marketing teams, operations teams, product/service design teams, IT teams as well as customer experience management.
  • To become a CCEP, participants are required to complete all course modules & assignments, score no less than 70% in the modules/final examinations and no less than 50% in the capstone project.
  • If participant fails to meet the course completion criteria, he/she is required to pay 40% of the course fee to repeat the program

WHAT'S INCLUDED

  • 9 Modules 
  • CCEP CX Certification
  • 4 Assignments & 3 Exams
  • 1 CX Capstone Project
  • 7 PDF Files

Become a Certified Customer Experience Professional (CCEP) 

The program is an 9-module customer experience (CX) certification course that will equip participants with a deep theoretical, and practical understanding of the required knowledge and skills needed to manage CX in their organizations and in their current roles.

Join Our Growing Community of Certified CX Professionals in Africa

Post successfully completing the certification program, you will join our growing Pan-African customer experience community.

Get certified today.
Meet the instructor

deBBie akwara

deBBie akwara is a customer experience consulting practitioner with 20+ years of experience in sales, relationship management, customer service, human resource management, total quality management, brand and marketing, business development and customer experience management . 

She is the founder and CEO at Niche Customer Experience Group and the chief academic officer at the Niche Institute of Customer Experience and Innovation.

deBBie is a top 50 globally recognized CX thought leader and influencer, a top 50 thought leader and influencer in Africa, a certified experience management professional and a certified management consultant.
Currently, deBBie is a fellow at the African Women Entrepreneurship Corporative (AWEC).
Patrick Jones - Course author
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