Course overview

Member Experience Management For Church Growth

This course is designed for church leaders, workers and volunteers who are interested in leveraging member experience management as a strategy for church growth. The course will provide participants with an in-depth understanding of the member journey cycle stages and how to use them to create a funnel for church growth.
Across 7 modules, participants will learn about:
  1. Introduction to Member Experience Management for Church Growth
  2. Understanding the Church Member Journey
  3. Assessing Church Member Experience
  4. Developing and Implementing Church Member Experience Improvement Initiatives
  5. Engaging Church Workers and Volunteers in Member Experience Management
  6. Measuring and Evaluating Member Experience
  7. Real-life Case Studies
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Meet the instructor

deBBie akwara

deBBie akwara is a customer experience consulting practitioner with 20+ years of experience in sales, relationship management, customer service, human resource management, total quality management, brand and marketing, business development and customer experience management.

In line with the course, deBBie has functioned as a church worker and volunteer across different ministries i.e. choir & choir head of ministry, head of social media ministry, head of newcomer ministry (where she designed a newcomer experience for and retained newcomers), enterprise development ministry member.

She is the founder and CEO at Niche Customer Experience Group and the chief academic officer at the Niche Institute of Customer Experience and Innovation.

deBBie is a 2020/21/22/23 top 100 global multidisciplinary thought leader (customer loyalty, customer experience, project management, design thinking, education technology and business strategy), a top 50 thought leader and influencer in Africa, a certified experience management professional and a certified management consultant.

Currently, deBBie is a fellow at the African Women Entrepreneurship Corporative (AWEC).
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