CX Management in the Information & Communications Technology (ICT) Sector

  • Recorded: Yes
  • Level: Advanced
  • Lecture: 12 hours
  • Exam: 25 Questions
  • Platform: Zoom
  • Duration: 3 days
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Across 9 modules in this masterclass, professionals will learn about the below.

  • Understanding the information and communications technology (ICT) customer i.e. B2B and B2C
  • Introduction to information and communications technology (ICT) sector + CX management competencies in an Africa context
  • Developing a CX strategy for information and communications technology (ICT) businesses (B2B and B2C)
  • Designing product/service/channel blueprints and mapping the customer journeys (including self service channels) for B2B and B2C customers
  • Customer feedback management
  • Digital transformation and CX in information and communications technology (ICT)  sector
  • Applying CX Management to Your Organization
  • An agile and lean approach to CX management in the information and communications technology (ICT) in Africa
  • CX management in the African information and communications technology (ICT) sector case studies
Course overview

The CX MANAGEMENT IN THE BANKING & FINANCIAL SERVICES SECTOR masterclass is a LIVE virtual masterclass designed for managers and senior managers in telecommunications, internet services, hardware manufacturers, cloud computing providers, IT consulting firms, eCommerce, social media, cyber security, big data and analytics, artificial intelligence and machine learning companies, etc in Africa.

It is deigned to equip them with the requisite knowledge and skill to design and manage CX effectively and profitably on the continent and beyond.

Benefits of the Live Virtual Masterclass

By attending this LIVE virtual masterclass, you get access to:
  • FREE group CX career/task counselling with a top 50 globally recognized CX thought leader with 10+ years of experience managing CX in the banking and financial services sector
  • FREE CX management competency self assessment
  • FREE eBook; Customer Pulse Check
  • Electronic Certificate when you score 70% and above in post masterclass examination (multiple attempts available)
  • 20% discount on applicable CX certification program i.e. (CCEM, CCEP or CCEPR).
Get
a Certificate

Boost your CX management knowledge, skills & competencies, take an exam and get a certificate of completion 

Join Pan-African Network

Join a growing network of Pan-African MODEL CX professionals on a mission to grow businesses in Africa, one CX at a time using Africa-inspired structures and frameworks.

Guest Sector Expert

Connect with and learn from a sector-specific subject matter expert in Africa in a live Q&A session.

Get
Expert Guidance

Access Africa-specific use cases and consult a top 50 global CX thought leader with 20+ years of multisector CX experience in Africa.

Live Virtual Masterclass Details

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