Lesson series

Determining The Right CX Metrics For Your Organization

The course is designed to equip customer experience (CX) or related business professionals with the requisite knowledge and skills to identify the right CX metrics for their organization. Identifying the right CX metrics that keeps you focused on aligning CX programs with overall business goals.
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What's included?

  • Video
  • Text material
  • Assessments
  • Certificate

Improve your strategic CX management skills.

In this course, you will have a better understanding of CX metrics, popular CX metrics, a recommended approach to determining the right CX metrics for your business or organization. 

Get a certificate of participation

You will also learn from the facilitator how the practical approach worked in Africa in 3 sectors i.e. the banking, telecommunications and education sectors.
Meet the instructor

deBBie akwara

deBBie akwara is a customer experience consulting practitioner with 20+ years of experience in sales, relationship management, customer service, human resource management, total quality management, brand and marketing, business development and customer experience management . 
She is the founder and CEO at Niche Customer Experience Group and the chief academic officer at the Niche Institute of Customer Experience and Innovation.
deBBie is a top 50 globally recognized CX thought leader and influencer, a top 50 thought leader and influencer in Africa, a certified experience management professional and a certified management consultant.
Currently, deBBie is a fellow at the African Women Entrepreneurship Corporative (AWEC).
Patrick Jones - Course author
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