Course overview

Finding The Right Customer Feedback Technology

This course is the sixth course in the customer feedback management course bundle. In continuation of institutionalizing customer feedback course, this course is designed to equip professionals with a requisite knowledge about customer feedback management technology to aid choosing the right one.

Across 5 modules, professionals will learn about: 
  • the evolution of customer feedback management technology
  • trends and challenges with customer feedback management technology
  • importance of customer feedback management technology
  • customer feedback management technology solution checklist
  • examples of customer feedback management solutions 

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Meet the instructor

deBBie akwara

deBBie akwara is a customer experience consulting practitioner with 20+ years of experience in sales, relationship management, customer service, human resource management, total quality management, brand and marketing, business development and customer experience management.

She is the founder and CEO at Niche Customer Experience Group and the chief academic officer at the Niche Institute of Customer Experience and Innovation.

deBBie is a 2020/21/22/23 top 100 global multidisciplinary thought leader (customer loyalty, customer experience, project management, design thinking, education technology and business strategy), a top 50 thought leader and influencer in Africa, a certified experience management professional and a certified management consultant.

Currently, deBBie is a fellow at the African Women Entrepreneurship Corporative (AWEC).
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