Pan African Contact Centre Excellence Program

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Course overview

Faculty: 5 Instructors
Level: Advanced
Study Time: 90 Days
Duration: 3 Months
Exam: 84 Questions
Slots Available: 100
Modules: Five (5)
Certification: CCCS

Course overview

The Pan African Contact Centre Excellence Certification Course is a comprehensive training program designed to equip individuals with the skills and knowledge required to set up, manage the daily operations, and strategic operations of a contact centre.

The course will cover all aspects of contact centre operations, including customer service, communication skills, problem-solving, quality assurance, performance metrics, compliance, and technology.

Across 6 modules, professionals will learn about

Africa, Pan-Africanism & the contact centre industry in Africa
Setting up a contact centre
Routine contact centre operations management
Strategic contact centre operations management
The contact centre of the future

Certification included

Meet the instructors