Pan African Contact Centre Excellence Program

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Course overview
  • Faculty: 5 Instructors
  • Level: Advanced
  • Study Time: 90 Days
  • Duration: 3 Months
  • Exam: 84 Questions 
  • Slots Available: 100
  • Modules: Five (5)
  • Certification: CCCS
Course overview

The Pan African Contact Centre Excellence Certification Course is a comprehensive training program designed to equip individuals with the skills and knowledge required to set up, manage the daily operations, and strategic operations of a contact centre.

The course will cover all aspects of contact centre operations, including customer service, communication skills, problem-solving, quality assurance, performance metrics, compliance, and technology. 

Across 6 modules, professionals will learn about

  • Africa, Pan-Africanism & the contact centre industry in Africa 
  • Setting up a contact centre
  • Routine contact centre operations management
  • Strategic contact centre operations management
  • The contact centre of the future

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Certification included
Meet the instructors

Pan African Contact Centre Excellence Program

A volunteer faculty with 20+ years of contact centre experience across multiple sectors in Africa.

South Africa


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