CX Certification Courses

Africa's 1st Globally Recognized CX Certifications

Globally Accredited

Our certifications are Africa's first globally recognized CX certifications accredited by the World Certification Institute.


Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.

CX Career Journey Relevance

Whether you want to boost your CX career, get a new job or transition into consulting by applying globally relevant practices, this is the way.

Global CX Thought Leader Faculty

Courses are delivered by a globally recognized thought leader who's been named a top 50 CX thought leader from 2020 to 2023 (4 years).

How To Get Started!

To get started with your CX certification journey, take the eligibility test for the certification you are most eligible for and below is a guide for the different levels
  • CSEE - LEVEL 1: You have 0 to 2 years of work experience in a customer-facing role and currently attend to customer enquiries, requests and complaints.
  • CCEM - LEVEL 2: You have 3 to 5 years of work experience in a customer-facing role and currently function as a team lead, supervisor or manager.
  • CCEP - LEVEL 3: You have 5 to 7 years of work experience, responsible for the overall operations of a department or group of departments or responsible for managing CX in an organization.
  • CCEPR - LEVEL 4: You have 15+ years of experience and seeking to transition into consulting after leading the operations of a department, group of departments or CX in an organization.
  • CCEPR+ - LEVEL 4+: You have 15+ years of experience and already in CX, customer service or customer relationship management consulting. 
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