CX Africa Summit 2023

Connecting Africa Through Customer Experience (CX) & Innovation
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this year's event (cx africa summit 5th edition)

How Can We Leverage Customer Experience & Innovation to Solve Pressing Business Challenges on the Continent?

2022 recorded a number of challenges for both business owners, business leaders and business professionals. From our research in partnership with Unlimited Experiences SA, we've identified the top 5 challenges to be:
  • supply chain challenges
  • high operating cost
  • low customer conversion rate
  • low share of customer wallet
  • inability to retain talent

How can we leverage design-thinking and an experience mindset to solve these challenges in Africa?

2023 State of CX in Africa
FREE CX Masterclasses
3 classes - 5th july
Pan-African CX Conference
7 speakers - 6th july

Oluwatobi Kola-Sodipo

Founder, P31 Experience

Master of Ceremony (MC)


Who They Are

All of our instructors are highly qualified professionals and widely acknowledged in their field.

deBBie akwara, CMC, XMP


Topic: The 2023 State of Customer Experience in Africa

Winston (Jackson) Ailemoh


Topic: Innovative Marketing Strategies: Capturing Customer Attention & Driving Conversion

Lara Yeku

Head HR, Food Commercial Division, Flour Mills of Nigeria Plc

Topic: Solving Employee Attraction & Retention Challenges in Africa Through Design Thinking

Issaka Ibrahim

GENERAL MANAGER, Metropolitan Pensions Trust Ghana Ltd

Topic: Process Improvement Strategies for
Customer Retention

Sade Fagbola

Founder, Voltamp Power
Limited, NIGERIA

Topic: Leveraging Human-Centered Design Thinking To Solve Supply Chain Challenges in Africa

Ehia Erhaboh

EVP, Operations and Technology

Topic: Quality-of-life & Employee Retention in Knowledge & Service-Based Industries 

James Dodkins

director of product marketing, Pegasystems

Topic: Lessons from Music
Legends To Turn Our
Customers Into Fans.

Kelechi Okeke

Head CX Measurement, Sterling Alternative Finance

Topic: The Customer
Feedback Advantage
in Africa

CX Africa Summit Masterclass Instructors (DAY TWO)

Clare Muscutt


John Iseghohi

Senior UX Designer at Amazon

Olga Potaptseva, CCXP


2023 CX Africa Awards

The winners of the 3rd edition of the CX Africa Awards will be announced on the 4th of July, 2023

9 Categories

9 Awards

1 Continent

54 Countries

CX Africa Awards Categories

The best instructors have designed the most motivating learning paths for you.

Customers Choice Award

Create stunning sales pages for your courses using dozens of eye-catching templates. No design or development skills needed.

CX Professional of the Year

This award is given to a customer experience professional that has exemplified the NICHE customer experience management competencies leading to increased customer profitability and customer experience maturity

Employees Choice Award

This category is awarded to businesses (SME & corporate) whose employees nominate the same for providing great employee experience and a great place to work.

African Culture Integration Award

This award is given to individuals, SMEs or large corporations that have integrated the African/Country-specific culture into their customer experience management efforts impacting customer satisfaction, customer loyalty and profitability.
Applicants will be required to show proof of African culture integration and outcome of African culture integration

Best Customer Support Award

This award will be given to an SME that is known by customers to provide exceptional customer support leading to high customer satisfaction whenever customers contact the business.

Voice of Customer Award

This award is given to companies that demonstrate how they collect and use customer feedback to improve customer experience and increase profitability.

Most Innovative Product/Service Award

This award is given to companies that launched innovative products both for SMEs and large corporations that makes customers’ lives easier.

Don Hales Next Generation CX Professional Award

In honor of one of the visionaries of the CX Africa Awards late Don Hales, this award is aimed at recognizing the efforts of upcoming CX practitioners who are in their one little way contributing to the practice of CX through blogs, books, articles, trainings, social media, etc.

Best Customer Loyalty Program Award

This award is given to businesses that have the best customer loyalty program in Africa.
Applications will need to show proof of inspiration behind loyalty program (data driven customer insight), % number of customers enjoying loyalty program versus total customer base and customer feedback about the loyalty program

Inspirational Leadership Award

This award is given to individuals in middle management and executive management positions that have demonstrated exemplary commitment to making customers’ lives easy, driving customer centricity in their organizations and providing CX/CX-impacting education to professionals within and outside Africa.

**Individuals eligible for this award cannot nominate themselves and can only be nominated by colleagues or/and their organizations**
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