CX Africa Summit 2023
Connecting Africa Through Customer Experience (CX) & Innovation
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this year's event (cx africa summit 5th edition)
How Can We Leverage Customer Experience & Innovation to Solve Pressing Business Challenges on the Continent?
2022 recorded a number of challenges for both business owners, business leaders and business professionals. From our research in partnership with Unlimited Experiences SA, we've identified the top 5 challenges to be:
- supply chain challenges
- high operating cost
- low customer conversion rate
- low share of customer wallet
- inability to retain talent
How can we leverage design-thinking and an experience mindset to solve these challenges in Africa?
2023 State of CX in Africa
PANEL CONVERSATION - 4TH JULY
FREE CX Masterclasses
3 classes - 5th july
Pan-African CX Conference
7 speakers - 6th july
Who They Are
All of our instructors are highly qualified professionals and widely acknowledged in their field.
OPERATIONS, NICHE customer experience CONSULTING FIRM
Topic: The 2023 State of Customer Experience in Africa
Winston (Jackson) Ailemoh
MANAGEMENT LECTURER, BPP UNIVERSITY, UNITED KINGDOM
Topic: Innovative Marketing Strategies: Capturing Customer Attention & Driving Conversion
Head HR, Food Commercial Division, Flour Mills of Nigeria Plc
Topic: Solving Employee Attraction & Retention Challenges in Africa Through Design Thinking
GENERAL MANAGER, Metropolitan Pensions Trust Ghana Ltd
Topic: Process Improvement Strategies for
Founder, Voltamp Power
Topic: Leveraging Human-Centered Design Thinking To Solve Supply Chain Challenges in Africa
EVP, Operations and Technology
Topic: Quality-of-life & Employee Retention in Knowledge & Service-Based Industries
director of product marketing, Pegasystems
Topic: Lessons from Music
Legends To Turn Our
Customers Into Fans.
Head CX Measurement, Sterling Alternative Finance
Topic: The Customer
FOUNDER AND CEO ,WOMEN IN CX LTD
Senior UX Designer at Amazon
Olga Potaptseva, CCXP
The winners of the 3rd edition of the CX Africa Awards will be announced on the 4th of July, 2023
CX Africa Awards Categories
The best instructors have designed the most motivating learning paths for you.
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CX Professional of the Year
This award is given to a customer experience professional that has exemplified the NICHE customer experience management competencies leading to increased customer profitability and customer experience maturity
This category is awarded to businesses (SME & corporate) whose employees nominate the same for providing great employee experience and a great place to work.
African Culture Integration Award
This award is given to individuals, SMEs or large corporations that have integrated the African/Country-specific culture into their customer experience management efforts impacting customer satisfaction, customer loyalty and profitability.
Applicants will be required to show proof of African culture integration and outcome of African culture integration
Best Customer Support Award
This award will be given to an SME that is known by customers to provide exceptional customer support leading to high customer satisfaction whenever customers contact the business.
This award is given to companies that demonstrate how they collect and use customer feedback to improve customer experience and increase profitability.
Most Innovative Product/Service Award
This award is given to companies that launched innovative products both for SMEs and large corporations that makes customers’ lives easier.
Don Hales Next Generation CX Professional Award
In honor of one of the visionaries of the CX Africa Awards late Don Hales, this award is aimed at recognizing the efforts of upcoming CX practitioners who are in their one little way contributing to the practice of CX through blogs, books, articles, trainings, social media, etc.
Best Customer Loyalty Program Award
This award is given to businesses that have the best customer loyalty program in Africa.
Applications will need to show proof of inspiration behind loyalty program (data driven customer insight), % number of customers enjoying loyalty program versus total customer base and customer feedback about the loyalty program
Inspirational Leadership Award
This award is given to individuals in middle management and executive management positions that have demonstrated exemplary commitment to making customers’ lives easy, driving customer centricity in their organizations and providing CX/CX-impacting education to professionals within and outside Africa.
**Individuals eligible for this award cannot nominate themselves and can only be nominated by colleagues or/and their organizations**
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