Course overview

Responding To Customer Feedback

This course is the fourth course in the customer feedback management course bundle. In continuation of analyzing customer feedback course, the responding customer feedback course is designed to equip professionals with a comprehensive understanding of how to respond customer feedback.

Across 3 modules, professionals will learn about
  • developing a customer feedback response strategy
  • categorizing customer feedback
  • responding to customer feedback
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Meet the instructor

deBBie akwara

deBBie akwara is a customer experience consulting practitioner with 20+ years of experience in sales, relationship management, customer service, human resource management, total quality management, brand and marketing, business development and customer experience management.

She is the founder and CEO at Niche Customer Experience Group and the chief academic officer at the Niche Institute of Customer Experience and Innovation.

deBBie is a 2020/21/22/23 top 100 global multidisciplinary thought leader (customer loyalty, customer experience, project management, design thinking, education technology and business strategy), a top 50 thought leader and influencer in Africa, a certified experience management professional and a certified management consultant.

Currently, deBBie is a fellow at the African Women Entrepreneurship Corporative (AWEC).
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