Healthcare Experience-Led Transformation Workshop 

A Leadership Workshop for Healthcare Institutions on Using Patient, Employee, Brand, Product Experience, Talent Optimization and Operational Excellence to Drive Growth.

August 19 - 21, 2025 | 8AM - 3PM Daily (WAT)

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ABOUT THE WORKSHOP

Healthcare Experience-Led Transformation 

In today’s healthcare environment, achieving sustainable growth and impact requires more than medical excellence. It requires deliberate leadership, empowered teams, efficient operations, relevant service offerings, and an excellent patient experience.

This 3-day leadership workshop is designed to help healthcare leaders reimagine and transform their institutions using the power of experience management. From patient and employee experience to product innovation, talent optimization, brand clarity, and operational excellence, participants will learn how to lead holistically.

The workshop introduces the EXCELS™ Framework, a 6-pillar model created by onome deBBie akwara, to help leaders assess where they are and build a realistic strategy to drive transformation across the short, mid, and long term.
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objectives
By the end of this workshop, participants will be able to:
  • Understand the business case for experience-led transformation in healthcare
  • Diagnose their organization’s current performance using the EXCELS™ Framework.
  • Identify the six growth levers that drive institutional excellence
  • Define and prioritize experience transformation goals.
  • Create a practical roadmap for short-term, mid-term, and long-term growth.
  • Expert Strengthen leadership alignment, people strategy, and operational clarity
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The workshop introduces the EXCELS™ Framework, a 6-pillar model created by onome deBBie akwara, to help leaders assess where they are and build a realistic strategy to drive transformation across the short, mid, and long term.
Healthcare Experience-Led Transformation  workshop
WHO IT IS FOR

Target Audience

This program is tailored for healthcare decision-makers and transformation champions, including:
  • Hospital CEOs and Medical Directors
  • Heads of Laboratories and Diagnostic Centres
  • Chief Operating Officers and Strategy Leads
  • Heads of Human Resources and Patient Experience
  • Program Managers and Project Directors in Health NGOs
  • Senior Nursing Leaders and Unit Managers
  • Brand, Quality, and Marketing Leads in healthcare institutions
what you will learn

Workshop Outline

Learn from one of Africa's leading transformation experts, a globally recognized multisector organizational transformation leader driving strategic shifts in customer, product, employee, and brand experience.

DAY ONE: Experience Awareness — Understanding the Standard & What’s Possible

What does transformation look like?

  • Why Experience-Led Transformation is Critical for Healthcare Institutions
  • The 6 Experience Growth Levers: Patient Experience, Employee Experience, Product Experience, Brand Experience, Talent Optimization and Operational Excellence
  • What “Great” Looks Like: Case Studies from Real Healthcare Institutions
  • The Advantage of Experience: Growth, Retention, Loyalty & Efficiency
  • Benchmarking Exercise: Where Does Your Institution Stand?
  • Reflection: What Could Our Institution Become?

DAY TWO: Organizational Diagnosis & Design — Reimagining Your Institution

Where are we now, and what do we need to change?

  • Introduction to the EXCELS™ Framework
  • Conducting the EXCELS™ Self-Assessment (Across 6 Pillars)
  • Interpreting Your Results: Heatmaps & Gap Analysis
  • Deep Dive into Organizational Realities: Cultural Gaps, Operational Leaks, Talent Waste, Service Irrelevance, Brand Confusion and Patient Disengagement
  • Group Exercise: Prioritize Your Top 2–3 Transformation Pillars
  • Group Dialogue: What Must Change Now?

DAY THREE: Strategy & Execution — Building the Transformation Roadmap

How do we get there?

  • Experience as a Business Strategy
  • Setting Goals and Strategic Focus per EXCELS™ Pillar
  • Designing Your Transformation Plan: Quick Wins (0–3 months), Mid-Term Initiatives (3–12 months) and Long-Term Shifts (12–36 months)
  • The EXCELS™ Strategy Blueprint Canvas
  • Identifying KPIs for Institutional Growth
  • Pitching Your Strategy & Getting Feedback
  • First 30 Days: Your Immediate Action Commitments

Strategic & Practical Frameworks

Apply the EXCELS™ Framework to assess your institution and design a realistic roadmap for growth.

Tailored for Healthcare Leaders

Built specifically for decision-makers in healthcare institutions seeking sustainable, experience-led impact.

Real Case Studies & Peer Learning

 Learn from proven transformation projects and connect with leaders tackling similar challenges.


WHY ATTEND

Led by One of Africa’s Leading Transformation Experts

Learn from onome deBBie akwara, a globally recognized multisector organizational transformation leader driving strategic shifts in customer, product, employee, and brand experience.

In the healthcare sector, deBBie has served as the CEO of 2 hospitals (public & private - 225 beds) and was a management executive responsible for the growth and operations of 6 hospitals and a care home, leading business outcomes such as:
  • 233% increase in service offerings
  • 205% increase in employee satisfaction
  • 129% increase in patient retention
  • 91.7% increase in revenue
  • 30% reduction in operating cost
  • 25% increase in patient satisfaction

deBBie is a certified management consultant (CMC) and a certified experience management professional (XMP) with 20+ years of experience driving change across 11 sectors.

She is a 5-time Top 100 Global Multidisciplinary Thought Leader, a 3-time contributor to global experience management (XM) playbooks, an internationally sought-after XM podcast guest, and a keynote speaker redefining global perspectives on Africa. 









OTHER DETAILS

Date, Fees, Terms & Conditions

Date 

  • Date: August 19 - 21, 2025 
  • Time: 8AM - 3PM Daily (WAT)
  • Venue: The Zone, Gbagada, Lagos 

Workshop Fees

  • Regular: ₦250,000
  • Early Bird Discount: ₦220,000 (ends July 31st)
  • Group Discount (5+ participants): ₦200,000

Workshop Materials

Each participant receives:
  • EXCELS™ Self-Assessment Report
  • Institutional Heatmap Template
  • Experience Mapping Worksheets
  • EXCELS™ Strategy Blueprint Canvas
  • KPI Sample Guide

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